If you’ve yet to see it on social media yet, videos surfaced of a man being forcibly dragged off a United Airlines flight, which was overbooked at Chicago’s O’Hare International Airport.
Apparently, the flight was set to leave from Chicago bound for Louisville on Sunday, but was overbooked, so the man — who is reportedly a doctor — was asked to exit the plane.
In multiple videos, which have surfaced on social media, security officers are seen pulling him from his seat, as he was heard screaming. When he falls silent, they drag him by the hands down the aisle.
Several passengers yell at the officers, one heard saying: “Oh my God, look at what you did to him.”
“No! On my God. This is not right. This is horrible,” another yells.
— Jayse D. Anspach (@JayseDavid) April 10, 2017
— Tyler Bridges (@Tyler_Bridges) April 9, 2017
— Tyler Bridges (@Tyler_Bridges) April 10, 2017
Since the videos went viral, United Airlines CEO released a statement, calling the incident “an upsetting event to all of us here at United.”
“I apologize for having to re-accommodate these customers. Our team is moving with a sense of urgency to work with the authorities and conduct our own detailed review of what happened,” CEO Oscar Munoz said in a statement Monday.
He also said the airline is trying to reach the passenger to “further address and resolve this situation.”
Audra Bridges, a passenger on the flight, told the Louisville Courier-Journal that United asked for a volunteer at the gate to take a later flight, offering $400 and a hotel stay, though it’s unclear if anyone volunteered at the time.
Bridges went on to say that once the flight was boarded, passengers were told that four people needed to give up their seats for stand-by United employees that needed to be in Louisville for a Monday flight and added the plane wouldn’t depart until they had volunteers. United increased the offer to $800, but no one volunteered.
From there, passengers were then told a computer would select four random passengers. A couple was selected and left, but when the man who was removed was selected, he contested, saying he was a doctor who needed to see patients Monday morning.